GAIA Risks: A risk management framework

摘要

Nowadays, organizations face a lot of challenges due to the volatility of the scope and requirements that software may contain. This change leads to problems that directly affect the quality of the final product. In order to avoid these problems, even in early stages of the project, the software development process must be able to handle risk management. In this context, it is easy to find some ready-to-use models. However, methodologies that quantitatively assess the software development process and point to actions for its improvement, recording the progress of the activities through metrics, were not found. This paper presents a service-based risk management framework which comprises five maturity levels, a deployment process, a diagnostic assessment questionnaire and relevant metrics to the process, which should be stored in a historical database to serve as a basis for future estimates.