Successful measurement of Content Management System implementation

摘要

It's a required for higher education institution to implement a system that supports learning and teaching processes. Using Content Management Systems (CMS) helped the institution to improve learning quality. aims to evaluate user satisfaction at Bina Nusantara University as case study. Bina Nusantara University, itself already implement CMS since 15 years ago which call with Binusmaya and along the year proved helps many Subject Matter Expert (SME) to create content material, on the other hand, the course number are increase and complexity of content making difficult to monitor and some important feature is not available. This study focuses on critical success factor from user perception. A questionnaire created according to Delone & McLean Information System Impact Model and divided into 2 sections, which is closed question and open question. Questionnaires answered by respondents who are 80% have experience using Binusmaya system more than 1 year and as a result, only 47% user satisfied using Binusmaya system and some recommendation about what feature need to be added.