A Novel e-Service Approach for Electronic Repair Business

摘要

As Internet and Information Technology are becoming more dominant in our life, nowadays enterprise or business firms require changes in order to cope with this new technology. Otherwise, the extinction of such a business will become a certainty. This study addresses Eservice problems in Electronic Repair business. This domain is chosen because it is usually managed with human interactions, customers' efforts, and a high level of operational complexity. In this paper, we propose a novel structure for business where operations, customers' relationship, employees' relationship and decisionmaking process are enabled or mediated digitally. This change leads to completely resolving many problems facing this sector, such as operations complexity, customers' intimacy and decision-making.