Structuring Critical Success Factors of Airline Safety　Management System Using A Hybrid Model

摘要

In recent years, to develop and implement a Safety Management System (SMS) thatrncomplies with legal requirements to deliver services has become the most important goalrnfor airlines. Various aviation authorities provide several different descriptions of what thernorganizational components and elements are in an airline SMS, but a generalizedrnquantitative evaluation model, which identifies the key components and considers therninteraffected relation between components, is lacking. As such, this research will developrnan analytical framework for defining the key components and dimensions of an SMS thatrnaims to help the airline industry and aviation authorities develop the assessment criteria.rnThe SMS components are firstly summarized from major aviation organizations andrnauthorities, and Grey relational analysis (GRA) is used to group and select key components.rnAfter the critical components are derived, Decision Making Trial Evaluation Laboratoryrn(DEMATEL) and Analytic Network Process (ANP) are then introduced to analyze and maprnout all kinds of interactions among critical components and dimensions systematically.rnBased on the combined approaches, an empirical study is presented to illustrate thernapplication of the proposed methods.