MOST garden centres are reporting static customer numbers. What are the secrets to building a culture of customer care that pays dividends in reputation and word-of-mouth recommendation to bring more customers through your doors? It's good to get positive feedback - it's something we all enjoy in every walk of life. Often garden centre managers and staff say: "Our customers love us. They are always telling us what a great garden centre this is!" But is it surprising to get good reports from regular customers?
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