Creating a Customer-Centric Culture

摘要

Across our industry, EEI's member companies are transforming the energy grid and are creating exciting, new customer offerings, while at the same time enhancing reliability and providing more clean energy than ever before. Our members are focused on meeting customers' changing needs, recognizing that, in today's energy environment, customers want more control over their energy decisions and they measure their energy experience against companies in other industries they view as providing world-class customer service.