'A bad CQC report can help to improve a suboptimal service'

摘要

was sad to see comments of outrage, anger and sadness on my Facebook news feed this morning after publication of the Care Quality Commission's report into a trust at which I used to work. I haven't yet read the report - in fact, this isn't about the report but about the way we feel and respond to "perceived" poor reports.What saddened me was reading comments left by others who work on the front line in clinically supporting roles angrily saying how hard they work, that they miss breaks and what a wonderful team they work with and in. Of course this is all true. The sad fact is that many, many workers in the NHS go above and beyond the call of duty each and every day. We do it to give our patients the best we can and to support each other. It is commendable. But it is wrong.