Modelling critical success factors of business process reengineering and business performance of Nigerian oil and gas companies

摘要

Business process reengineering (BPR) is a fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance such as cost, quality, speed and services (Al-Mashari and Zairi, 1999). This paper provides a holistic view of the BPR implementation process, by reviewing the hard and soft factors that cause success and failure for BPR implementation, as well as, examine the effectiveness of the critical success factors (CSFs) of BPR on both primary (operational) and secondary (organisational) measures of business performance in Nigerian oil and gas industry. The aim was achieved through an empirical study involving the administration of 650 self-administered questionnaires to a randomly selected senior and management staff of eight (8) re-engineered oil and gas companies in Nigeria. Using the framework from Khong and Richardson (2003), several hypotheses were tested, via structural equation modelling (SEM). Using SEM, multivariate analyses were mathematically represented in a single equation, and findings from this study confirmed that BPR had significant association on business performance of Nigerian oil and gas companies.