Which intranet for healthcare? Models and trends from a case-based approach

摘要

This article is based on evidence from empirical research conducted by the Observatory of Intranet during 2006. Results refer to 19 case studies carried out in the Italian healthcare sector through direct interviews with the management. The article focuses on the following questions: (1) what are the intranet models (functionalities, services, processes and performance)? and (2) what are the evolutive paths towards those models? That is: what barriers and levers?