Prioritizing lean practices for implementation in IT support services

Goutam Kumar Kundu; Murali Manohar

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Prioritizing lean practices for implementation in IT support services

机译：优先考虑在IT支持服务中实施的精益实践

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摘要

Purpose - The purpose of this study is to capture the perception of the IT support service practitioners regarding the applicability of the lean practices and prioritize them after analyzing the gaps with respect to current usage and importance from practitioners' perspective.

机译：目的-这项研究的目的是了解IT支持服务从业人员对精益实践的适用性的看法，并在从从业者的角度分析当前使用和重要性方面的差距之后，对它们进行优先排序。

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《VINE journal of information and knowledge management systems》 |2016年第1期|共19页
作者
Goutam Kumar Kundu; Murali Manohar;
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原文格式 PDF
正文语种 eng
中图分类图书馆自动化、网络化;
关键词
Perception; IT service; Lean practice; Gap analysis;

机译：感知;IT服务;精益实践;差距分析;

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1. Prioritizing lean practices for implementation in IT support services [J] . Goutam Kumar Kundu, Murali Manohar VINE journal of information and knowledge management systems . 2016,第1期

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2. Lean principles in IT services: a case study on implementation and best practices [J] . Suresh Malladi, P.D.D.Dominic, Ahmed Kamil International journal of business information systems . 2011,第3期

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Prioritizing lean practices for implementation in IT support services

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