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An Examination of Emotional Information Management in Gift Giving and Receipt

机译:赠送和收据中的情感信息管理考试

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摘要

Gift giving is prominent in marketplace exchanges and has robust emotional implications for both the giver and recipient. For example, prior to and during the selection of a gift, the giver endures positive and negative emotions, as he/she grapples with selecting the perfect gift, and ponders if the recipient will actually cherish the purchased item. During this dynamic exchange process, emotional recognition, management of emotions, emotional empathy, and anticipated elation are oft experienced by both the giver and recipient. However, research examining such emotions quantitatively in a gifting context is scant and models of these faculties in the gift-giving milieu are nonexistent. To help fill this research fissure, four studies are developed; they, in general, investigate determinants of feelings linked with the gestation, prestation, and reformulation stages of the gift-giving event. Specifically, Study 1 (giver's perspective) and Study 2 (receiver's perspective) reveal a mediation void in the models tested. Heeding these results, Study 3 (gift given) and Study 4 (gift received) introduce anticipated elation as a key factor between the aforementioned emotive factors and the emotional responses inherent in the gift-giving stages, among others. Managerial implications and future research directions are offered. (C) 2014 Wiley Periodicals, Inc.
机译:在市场交易中,送礼尤为重要,对送礼者和收受者都有强烈的情感影响。例如,在选择礼物之前和期间,送礼者忍受积极和消极的情绪,因为他/她努力选择完美的礼物,并思考接受者是否会真正珍惜所购买的物品。在这种动态的交流过程中,施与受者都经常经历情绪识别,情绪管理,情绪同情和预期的兴高采烈。然而,很少有研究在送礼的情境中定量地检验这种情绪,并且在送礼环境中这些能力的模型不存在。为了填补这一研究空白,开展了四项研究。他们通常会调查与送礼活动的妊娠,妊娠和重新配制阶段有关的情感决定因素。具体而言,研究1(给予者的观点)和研究2(受者的观点)揭示了测试模型中的中介无效。留意这些结果,研究3(给出礼物)和研究4(收到礼物)将预期的兴高采烈作为上述情感因素与送礼阶段固有的情绪反应之间的关键因素。提供了管理意义和未来的研究方向。 (C)2014威利期刊公司

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