Tennis Anyone? A Case Study of Inaccurate Patron Referrals

Deborah Turner

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Tennis Anyone? A Case Study of Inaccurate Patron Referrals

机译：网球有人吗？顾客推荐不正确的案例研究

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摘要

This case study examines how analyzing inaccurate referrals can provide key insights into managing change. Challenges in six operational areas are explored along with suggestions for alternate ways to respond.

机译：本案例研究探讨了分析不正确的引荐如何为管理变更提供关键见解。探讨了六个运营领域中的挑战以及其他应对方式的建议。

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来源
《Journal of access services》 |2004年第1期|p. 23-32|共10页
作者
Deborah Turner;
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作者单位

University of California Santa Cruz and Adjunct Faculty member for the Association of Research Libraries;

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原文格式 PDF
正文语种 eng
中图分类图书馆学、图书馆事业;
关键词
Case studies; access services; reference; circulation; referrals; library operations; support staff;

机译：案例研究;访问服务;参考;分发;推荐;图书馆运作;支持人员;

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Tennis Anyone? A Case Study of Inaccurate Patron Referrals

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