组织氛围对医院员工参与度的影响：探索服务导向的调节作用

摘要

这项研究考察了组织氛围对塞博科医院员工参与度的影响。它还考察了组织氛围与员工参与度之间关系的服务导向的调节作用。本文主要采用定量方法来分析数据。该研究的结果基于从塞博科医院58名员工收集的自填问卷。标准多元回归分析证明，组织氛围可以影响员工参与度。标准多元回归分析进一步表明，服务导向调节了组织氛围和员工参与度之间的关系。同时，本文讨论了它对管理的影响。

目录

声明

摘要

Abstract

Table of Contents

List of Tables

CHAPTER 1：BACKGROUND AND MOTIVATION

1．1 Introduction

1．2 Background

1．3 Statement of the Problem

1．4 Aim of the Research

1．5 Research Questions

1．6 Structure of the Thesis

CHA-PTER 2：LITERATURE REVIEW

2．1 organizational Climate

2．1．1 Differences between Organizational Climate and Culture

2．1．2 Organizational Climate and Firm Performance

2．1．3 Dimensions of Organizational Climate

2．1．4 Organizational Climate and Employee Engagement

2．1．5 Organizational Climate and Employee Wellness

2．1．6 Organizational Climate and Employee Commitment

2．2．2 Organizational Service Orientation

2．2．3 Dimensions of Service Orientation

2．2．4 Categories of Service Orientation

2．2．5 The Moderating Role Service Orientation on the relationship between Organizational Climate and Employee Engagement

2．2．6 Conclusion

2．3 Employee Engagement

2．3．1 Introduction

2．3．2 Definitions of Employee Engagement

2．3．3 Conceptualization of Employee Engagement

2．3．4 Drivers of Employee Engagement

2．3．5 Antecedents and Consequences of Employee Engagement

2．3．6 Consequences of Employee Engagement

2．3．7 Types of Employee Engagement

2．3．8 How Organizations Can Improve Employee Engagement

2．4 Conclusion

2．5 Conceptual Model and Hypotheses

CHAPTER 3：METHODOLOGY

3．1 Research Design

3．2 Samole and Procedure

3．3 Data Analysis Techniques

3．4 Procedures

3．5 Measures

CHAPTER 4：RESULTS

4．1 Introduction

4．2 Data Suitability

4．3 Validity and Reliability of Data

4．3．1 Exploratory Factor Analysis

4．3．2 Factor Extraction

4．3．3 Scales

4．3．4 Reliability Analysis

4．4 Demographic Results

4．4．1 Gender

4．4．2 Age

4．4．3 Marital Status

4．5 Key Variables of the Study

4．5．1 Organizational Climate

4．5．2 Employee Engagement

4．5．3 Service Orientation

4．6 Correlation Analysis

4．7 Standard Multiple Regression Analysis

4．8 Service Orientation as Moderator

4．8．1 Moderation Analysis

4．8．2 Hypotheses Testing

CHAPTER 5：DISCUSSION

5．2 Contributions of the Study

5．3 Relationship between Organizational Climate and Employee Engagement

5．4 The Moderating Effect of Service Orientation on the Relationship between Organizational Climate and Employee Engagement

5．5 Managerial Implications

5．6 Research Limitations

5．7 Recommendations

5．8 Conclusion

REFERENCES

APPENDICES

ACKNOWLEDGEMENTS