Development of Service CAD System based on Service Engineering (88th report) - A Method of Optimizing Appropriate Dialog in Service

摘要

A service provider gives many dialogs to customers to support them to reach services. What dialog is the most appropriate to convince the customers? In this research, we propose a method to improve customers' satisfaction through dialogs in service. Based on statistic, the interaction modeled as Markov chain is optimized using dynamic programming. In preliminary study, we validate our method by experiments on a case study called Prime Number problem.