ISO/IEC 20000-3:2019 Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1

信息技术 - 服务管理 - 第3部分:ISO/IEC 20000-1的范围定义和适用性指导

基本信息

标准号

ISO/IEC 20000-3:2019

标准状态

现行

发布单位或类别

国际组织-国际标准化组织(IX-ISO);

发布日期

实施日期

废止日期

CCS分类

ICS分类

03.080.99 服务 - 其他服务 35.020 信息技术、办公机械 - 信息技术(IT)综合

研制信息

起草单位

- 展开▼

起草人

归口单位

ISO/IEC JTC 1/SC 40

摘要

This document includes guidance on the scope definition and applicability to the requirements specified in ISO/IEC 20000-1.This document can assist in establishing whether ISO/IEC 20000-1 is applicable to an organization's circumstances. It illustrates how the scope of an SMS can be defined, irrespective of whether the organization has experience of defining the scope of other management systems.The guidance in this document can assist an organization in planning and preparing for a conformity assessment against ISO/IEC 20000-1.Annex A contains examples of possible scope statements for an SMS. The examples given use a series of scenarios for organizations ranging from very simple to complex service supply chains.This document can be used by personnel responsible for planning the implementation of an SMS, as well as assessors and consultants. It supplements the guidance on the application of an SMS given in ISO/IEC 20000-2.Requirements for bodies providing audit and certification of an SMS can be found in ISO/IEC 20000-6 which recommends the use of this document. 本文件包括ISO/IEC 20000-1中规定的范围定义和适用性指南。本文件有助于确定ISO/IEC 20000-1是否适用于组织的情况。它说明了如何定义SMS的范围，而不管组织是否有定义其他管理体系范围的经验。本文件中的指南可帮助组织规划和准备符合ISO/IEC 20000-1的合格评定。附录A包含SMS可能的范围声明示例。所给出的示例使用了一系列场景，适用于从非常简单到复杂的服务供应链的组织。本文件可供负责规划SMS实施的人员、评估员和顾问使用。它补充了ISO/IEC 20000-2中给出的SMS应用指南。ISO/IEC 20000-6建议使用本文件，该文件对提供SMS审核和认证的机构的要求见ISO/IEC 20000-6。展开▼

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