TECHNOLOGIES FOR CONDUCTING A DATA TRANSACTION BETWEEN ENTERPRISES USING A PERMISSIONED BLOCKCHAIN INFRASTRUCTURE

摘要

A method for conducting a data transaction between a first and second contact center system using a permissioned blockchain infrastructure according to one embodiment includes receiving at the first system a request for data from an end user, determining that the second system possesses the requested data, transmitting the request for data to the second system, providing the requested data to the first system by generating a block representing the data transaction in the blockchain infrastructure, publishing the block to one or more nodes in the blockchain infrastructure, validating the data transaction at the one or more nodes in the blockchain infrastructure, adding the block to a blockchain based on a consensus reached among the one or more nodes in the blockchain infrastructure, updating the one or more nodes in the blockchain infrastructure with the block, labeling the data transaction as successful, and transmitting the requested data to the end user.