COUNSELING BUSINESS SUPPORT SYSTEM, SERVER, COUNSELING BUSINESS SUPPORT TERMINAL, AND PROGRAM

摘要

PROBLEM TO BE SOLVED: To solve the problem wherein one counsellor cannot cope with a variety of issues, with business contents getting advanced nowadays in a variety of fields, resulting in the inability to conduct smooth counseling business.;SOLUTION: A plurality of counseling business support terminals 17 which support counseling business with customers through a server 5 are arranged. When there is a request for support from any of the counseling business terminals 7 which conducts counseling business with a customer, of a plurality of counseling business support terminals 17 a suitable one is selected and connected to the counseling business terminal 7.;COPYRIGHT: (C)2004,JPO