CTI SERVICE SYSTEM AND METHOD THEREOF, CAPABLE OF IMPROVING RELIABILITY OF CTI SERVICE BY FITERING CTI EVENT

摘要

Purpose: even if when being filtered through the CTI events for being sent to a CTI servers for preventing the overload between CTI servers and exchange using a CTI message filters, overload immediately due to when, a kind of CTI (computer telephone is integrated) method is arranged to maintain work double tides. Construction: when CTI events are induced by it, a call processor is entered by a CTI message handlers (S31), and a CTI message filters confirm the diagnostics block from exchange (S32), system status information input. If a kind of system is since overload (S33) is in an alarm state, a specific filter is selected according to a preset filter algorithm (S34). If first type of message-limit filter is selected (S35), horizontal according to a corresponding alarm device of a filtering table (S36), CTI events are filtered. If the second monitor type-limit filter is selected (S37), horizontal according to a corresponding alarm device of another filtering table (S38), the CTI events with a monitor identification code are filtered. The CTI events of filtration return to CTI message handlers (S39).