FAQ INFORMATION MANAGEMENT DEVICE, FAQ INFORMATION MANAGEMENT METHOD AND FAQ INFORMATION MANAGEMENT PROGRAM

摘要

PROBLEM TO BE SOLVED: To reduce a burden on a call center, in an FAQ information management device opening FAQ information on a network, an FAQ information management method, and an FAQ information management program.;SOLUTION: This FAQ information management device 101 comprises: an FAQ information extraction part 305 extracting arbitrary FAQ information from FAQ information related to an inquiry about a commodity or service; a settlement requirement information generation part generating information related to the requirement of the settlement of whether the extracted FAQ information is opened on the network 103 or not; an FAQ information selection part 308 receiving the selection of whether the extracted FAQ information is opened or not on the basis of the generated information related to the requirement of the settlement; an FAQ information determination part 309 determining the FAQ information to be opened and the FAQ information to be non-opened on the basis of the selection result thereof; and a Web page information communication part 312 transmitting the FAQ information determined that it is opened to an arbitrary information terminal device 102 when a transmission request of the FAQ information is performed from the arbitrary information terminal device 102.;COPYRIGHT: (C)2005,JPO&NCIPI