PROBLEM TO BE SOLVED: To present what kind of contents should be added and positions of a FAQ structure therefor, or which contents should be updated and the ways to update them.;SOLUTION: This method comprises steps of determining, for each inquiry, whether the total history number is a predetermined value or more or not (S31); determining, for an inquiry for which the total history number is determined to be the predetermined value or more, whether FAQ similar to this inquiry is present or not (S37); displaying an inquiry for which the presence of similar FAQ is determined and an answer thereto as an improved version of the similar FAQ (S38); determining, for an inquiry for which absence of similar FAQ is determined, whether the number of inquiries similar to this inquiry is a second predetermined value or more or not (S39); and displaying an inquiry for which the number of similar inquiries is determined to be the second predetermined value or more and an answer thereto as a new FAQ (S40).;COPYRIGHT: (C)2007,JPO&INPIT
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