The method of providing status information within a acds

摘要

It is a method and apparatus for interrogating storing status information within an automatic system - contact distributor system within a via the internet accessible database proposed. The method comprises the steps of storing the information from the automatic system - call distributor system within the database with the use of a sip - registry - message and of the interrogation of the information via the internet with the use of a sip - subscription - message.