PARTIALLY FILLING MIXED-INITIATIVE FORMS FROM UTTERANCES HAVING SUB-THRESHOLD CONFIDENCE SCORES BASED UPON WORD-LEVEL CONFIDENCE DATA

摘要

The invention discloses prompting for a spoken response that provides input for multiple elements. A single spoken utterance including content for multiple elements can be received, where each element is mapped to a data field. The spoken utterance can be speech-to-text converted to derive values for each of the multiple elements. An utterance level confidence score can be determined, which can fall below an associated certainty threshold. Element-level confidence scores for each of the derived elements can then be ascertained. A first set of the multiple elements can have element-level confidence scores above an associated certainty threshold and a second set can have scores below. Values can be stored in data fields mapped to the first set. A prompt for input for the second set can be played. Accordingly, data fields are partially filled in based upon the original speech utterance, where a second prompt for unfilled fields is played.