A trouble-factor detecting device retrieves data packets on a transaction, determines whether the retrieved data is abnormal, and counts an access count and an abnormality count of the data in associated with each of resources that is accessed in the transaction. Moreover, the trouble-factor detecting device calculates an abnormality ratio of each of the resources based on the access count and the abnormality count, and selects a trouble factor that could cause a trouble in the system to be managed based on the abnormality ratio.
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