Method and Apparatus for Generating Customized Provisioning Workflows from One Flow Models

摘要

A method and apparatus for provisioning customized information technology (IT) service workflows based on selection and concatenation. The method and apparatus matches tasks required to fulfill service requests to existing models and creates alternative service models to perform similar requests. The method and apparatus enables the development of customized run-time workflow and service task artifacts in response to information technology (IT) service requests based on selection and concatenation such that known and alternative workflows are quickly and reliably provisioned. The customized workflows are also compliant with process optimization methods such as Lean Six Sigma, Kaizen and others.