PROBLEM TO BE SOLVED: To support a user such as a disaster victim so that an action needed by the user can be realized in an emergency such as occurence of a disaster.SOLUTION: A support system at disaster 100 is constituted so that while utilizing an ATM 120 connected to a dedicated line, message information utilizing a routine message is registered in a server device 110, and the message information registered in the server device 110 can be browsed by using the ATM 120. Also, the support system is constituted so that a route to another ATM 120, which is present between the ATM 120 operated by the user and a destination point specified by the user, can be guided. Further, the support system at disaster 100 is constituted so that at a shop, in which the ATM 120 operated by the user is installed, a reservation of a hand-over of a relief commodity stockpiled at a shop other than the shop can be proposed in accordance with the user's proposal history on relief commodities.
展开▼