METHOD FOR DETERMINING QUALITY OF SERVICE INDICATORS IN A TELECOMMUNICATION NETWORK, COMPUTER PROGRAM AND QUALITY OF SERVICE MONITORING SYSTEM

摘要

The invention relates to a method for monitoring the quality of service in a telecommunication network, whereby a predefined user profile is allocated to a user by means of at least one user attribute, at least one service being made available to said user at a service access point of said telecommunication network. At least one quality of service indicator is determined according to said user profile.