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Hospitality business server, as well as the predicted end time calculation method of the hospitality business and customer service system using the server
Hospitality business server, as well as the predicted end time calculation method of the hospitality business and customer service system using the server
PROBLEM TO BE SOLVED: To calculate a prediction end time approximated to an actual end time (that is, a prediction standby time approximated to an actual standby time).;SOLUTION: A server for a customer service operation includes: a voice file storage part 220 for storing the voice file data of a conversation voice; a transaction scenario DB221 for preliminarily storing transaction scenario data; a standby time DB222 for preliminarily storing time calculation reference data for calculating a prediction end time; a voice recognition part 216 for performing the voice recognition of the voice file data to extract a keyword; a transaction scenario processing part 217 for discriminating a transaction status based on the transaction scenario data and the keyword; and a standby time processing part 218 for calculating the prediction end time based on the transaction status and the time calculation reference data.;COPYRIGHT: (C)2011,JPO&INPIT
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