FRAMEWORK AND REPOSITORY FOR ANALYSIS OF SOFTWARE PRODUCTS

摘要

Tacit knowledge associated with software development problems may be shared by providing a framework configured to pre-process raw service data of a software product for identification of data elements. Pre-processing operations may be applied to the raw service data to extract data elements. An identified operating problem in the service data may be efficiently analyzed by referring to a repository of stored records that include previously performed user actions when facing the identified operating problem.