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Likelihood of Receiving a Timely Response

机译:收到及时回应的可能性

摘要

An apparatus and method for determining the likelihood that a first party will receive a timely response from a second party in response to a message initiated by the first party, and sending an indicator associated with the likelihood of receiving a timely response to a terminal associated with the first party. The likelihood of receiving a timely response can be determined from the response histories of the parties, the relationship of the parties, the types of messages and communication modalities, and presence information. The indicator also can be presented in conjunction with, or in addition to a presence indicator. Representative messages can include message-based communications such as text messaging, voice communications, and email communications. Timely responses can include the answering of a voice call, a return call, and reply to a message. Timeliness can depend on the communication modality that is used.
机译:一种用于确定第一方响应于由第一方发起的消息而从第二方接收到及时响应的可能性的装置和方法,并且向与之相关联的终端发送与接收到及时响应的可能性相关联的指示符。第一方。可以从各方的响应历史,各方之间的关系,消息和通信方式的类型以及在场信息中确定收到及时响应的可能性。该指示符还可以与存在指示符一起或附加地存在。代表性消息可以包括基于消息的通信,例如文本消息,语音通信和电子邮件通信。及时的响应可以包括语音呼叫,回叫和回复消息。及时性可以取决于所使用的通信方式。

著录项

  • 公开/公告号US2014095627A1

    专利类型

  • 公开/公告日2014-04-03

    原文格式PDF

  • 申请/专利权人 AVAYA INC.;

    申请/专利号US201213630886

  • 发明设计人 SILVANA D. ROMAGNINO;

    申请日2012-09-28

  • 分类号G06F15/16;

  • 国家 US

  • 入库时间 2022-08-21 16:05:12

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