首页>
外国专利>
Monitoring and control of contact centers with dynamic temporal dimension
Monitoring and control of contact centers with dynamic temporal dimension
展开▼
机译:具有动态时间维度的联络中心的监控
展开▼
页面导航
摘要
著录项
相似文献
摘要
A system with a dynamic temporal dimension for monitoring and control of contact centers, comprising: a scalable simulation service configured with a virtual environment that replicates and is maintained in synchrony with a production contact center environment; an analysis manager; a persistent query service; and a visualizer. The persistent query service receives data from contact center systems and updates virtual tables based on the updates; the analysis manager, sends real-time updates to the visualizer, and the visualizer updates a visualization provided to a user by displaying the real-time updates as a set of past states; and the scalable simulation service performs a time-warped simulation to compute at least a future state of one of the virtual environments and sends a second plurality of updates to the visualizer, and the visualizer updates the visualization provided to the user by displaying the second plurality of real-time updates as a projected future state.
展开▼