SYSTEM AND METHOD FOR MULTI-CHANNEL MOBILE CUSTOMER ASSISTANCE FRAMEWORK

摘要

Systems and methods are provided for enabling multi-channel customer assistance for a user of a wireless telecommunication device. The current mobile assistance solutions are more a set of stored datasets which are merely queried on demand. The approach is based on presence of one or more customer assistance engines on a mobile device and a server in communication with the mobile device. Implementation of these engines is disclosed.