EXCHANGE OF CRISIS-RELATED INFORMATION AMONGST MULTIPLE INDIVIDUALS AND MULTIPLE ORGANIZATIONS

摘要

A crisis information exchange manages the exchange of crisis-related information among multiple individual users and organizations. A safety communications service (SCS) manages information flow between users and organizations without compromising the security of the private networks of organizations protected by firewalls. The SCS manages subscription data for controlling what information is received by particular users and organizations, providing subscription services including automated subscriptions services based on configurable business rules. User-initiated communications are routed to multiple organizations and/or other users based on configurable business rules. Organization-initiated communications are routed to multiple individual users and/or organizations based on configurable business rules. In one embodiment, the system automatically generates follow-up communications related to the acknowledgement of receipt of communications and/or prompts users for additional information if an expected communication was not received in a timely manner or is not fully responsive to prior communications, based on configurable business rules.