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Automatically Determining Targeted Investigations on Service Delivery Incidents
Automatically Determining Targeted Investigations on Service Delivery Incidents
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机译:自动确定对服务交付事件的针对性调查
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摘要
Methods, systems, and articles of manufacture for automatically determining targeted investigations on service delivery incidents are provided herein. A method includes creating an incident profile for a given set of incidents, wherein the incident profile comprises one or more details associated with the given set of incidents; matching the created incident profile with one or more existing class profiles associated with one or more incident investigation classes based on a comparison of the one or more details associated with the given set of incidents to the one or more existing class profiles; identifying one incident investigation within the one or more existing class profiles matching the created incident profile that most closely matches the created incident profile; and generating a recommendation to create an investigation for the given set of incidents based on the one incident investigation within the one or more existing class profiles.
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