首页>
外国专利>
Method and apparatus for enabling purchasers of products to obtain return information and to initiate product returns via an on-line network connection
Method and apparatus for enabling purchasers of products to obtain return information and to initiate product returns via an on-line network connection
展开▼
机译:使产品购买者能够通过在线网络连接获取退货信息并发起退货的方法和装置
展开▼
页面导航
摘要
著录项
相似文献
摘要
An electronic registration system facilitates authorized product returns. A retailer sales associate is prompted to enter individual product identification information such as an individual serial number. This individual product identification information is stored in a database, along with the date on which the product was sold and an appropriate UPC code, SKU number, or manufacturer code. A check digit algorithm may be used to verify the serial number prior to storage. A sales receipt may be imprinted with at least the date of the transaction and the serial number. When a product is returned, the retailer may cross-reference the serial number on the product with that on the receipt to verify the sales receipt. Otherwise, the database may be searched for sales information. A customer may also access a return authorization engine via the Internet to obtain return approval, an authorization number, return instructions, etc.
展开▼