Customer request management system, customer request management method, program

摘要

PROBLEM TO BE SOLVED: To provide a customer request management system capable of managing requests of customers different from each store.SOLUTION: The customer request management system includes a store information database that stores a piece of information representing the location of plural stores. The customer request management system acquires a piece of commodity information which represents a desired purchasing commodity and a piece of behavior history information which represents movement path of the customer from customer's terminal and identifies a store existing within a specific range based on the movement path of the customer. The customer request management system notifies a list of identified stores to the customer's terminal, and acquires a desired purchasing store in the notified stores from the customer's terminal. Subsequently, the customer request management system notifies the inventory of the desired purchasing commodity in the desired purchasing store to the customer's terminal, and notifies the desired purchasing commodity to the desired purchasing store as the customer's request.