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TASK EXTENSION FOR SERVICE LEVEL AGREEMENT STATE MANAGEMENT

机译:服务水平协议状态管理的任务扩展

摘要

Breaches of service level agreements (SLAs) of a computer network can be identified based on changes to statuses of components of the computer network. A status of a component of the computer network can be determined to have changed responsive to an event affecting the computer network. The component can be determined to be included in a list of components used to meet conditions of the SLAs. A record of a task table can be updated according to the changed status of the component responsive to determining that the component is included in the list of components. Records of the task table are associated with ones of the SLAs. It can then be determined that the changed status of the component prevents a condition of an SLA associated with the updated record from being met. The SLA can be identified as breached responsive to that determination.
机译:可以基于对计算机网络组件状态的更改来识别违反计算机网络的服务级别协议(SLA)。可以响应于影响计算机网络的事件来确定计算机网络的组件的状态已经改变。可以确定该组件包括在用于满足SLA条件的组件列表中。可以响应于确定组件包括在组件列表中而根据组件的改变状态来更新任务表的记录。任务表的记录与其中一个SLA相关联。然后可以确定组件的状态改变阻止与更新的记录相关联的SLA的条件得到满足。响应于该确定,可以将SLA标识为已违反。

著录项

  • 公开/公告号US2017310563A1

    专利类型

  • 公开/公告日2017-10-26

    原文格式PDF

  • 申请/专利权人 SERVICENOW INC.;

    申请/专利号US201715492958

  • 发明设计人 NOAM BIRAN;OFER GATI;

    申请日2017-04-20

  • 分类号H04L12/24;H04L12/24;H04L12/24;

  • 国家 US

  • 入库时间 2022-08-21 13:51:00

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