WORK MANAGEMENT WITH CLAIMS/PRIORITY ASSIGNMENT AND DYNAMIC WORK ALLOCATION

摘要

A work management system for claims/priority assignment and dynamic work allocation has a module configured to cause the processor to receive the plurality of claims from the plurality of claims input channels; determine the type and priority of each of the received plurality of claims; determine a profile of work for one or more claims based on the determined type and priority of each of the one or more claims; create at least one group profile and at least one user profile including associating each of the at least one group profiles and user profiles with at least one of a plurality of claim types; and in automatic response to determining the profile of work for the one or more claims, dynamically allocate each of the plurality of claims to at least one group profile and at least one user profile within the at least one group profile.