System And Method For Transmitting and Answering A Query Through A Short Message Service Format

摘要

A system and method enables a querying party to transmit a query and receive an answer through a short message service format, such as text. The system is especially effective for answering queries from a sales representative in the field. The system provides two sources for providing an answer to the query: a data storage portion that stores: data pertinent to the query, prior queries, and personal information of the querying party. A search algorithm analyzes the query and may provide an answer based on the stored data in the data storage portion. If the data storage portion cannot answer the query, the query is pinged to a person for answering. In either case, the answer is returned to the querying party in short message service format. The data storage portion accumulates the query, prior queries, the answer, and general information to provide enhanced analysis for answering subsequent queries.