SYSTEM FOR REDUCING WAIT TIME FOR QUEUING CUSTOMERS

摘要

A method is provided for customer queuing management. At an application server, a queuing request may be received from a user when the user enters a queue. A message may be sent to a user device of the user. The message may contain a link to a web resource. A request to connect to the web resource may be received. A web page may be sent to the user device. The web page may indicate the user's position in the queue and include a prompt to initiate a live chat session. A request may be received from the user device to initiate the live chat session with an agent and the live chat session between the user and the agent may be initiated to handle a request of the user. In addition, the web page may include targeted, highly personalized advertising based on user information.