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System and method for providing contact center services in a hybrid operations environment
System and method for providing contact center services in a hybrid operations environment
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机译:在混合操作环境中提供联络中心服务的系统和方法
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摘要
A system and method for providing contact center services in a hybrid operations environment. A first controller in a first operations environment is configured to receive a first message for establishing a media session, and transmit a request for media service. A media controller in a second operations environment is configured to provide media to a target device during the media session in response to the request; receive during the media session a second message from the first controller; and control the media based on the second message from the first controller.
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