DETECTING AND REPORTING THE IMPACT OF HANDOVERS ON SUBSCRIBER QUALITY OF EXPERIENCE

摘要

A method for monitoring, detecting and reporting the impact of handovers on the quality of experience for one or more users in a mobile cellular network includes collecting, from a plurality of mobile network elements, session records specifying data about sessions handled by two or more mobile network elements. Each session record comprises a data portion and a media portion. Each session includes two or more session segments. Session segments having session media gaps are identified from the media portions of the collected session records. At least some of the session media gaps are associated with a handover procedure between first and second mobile network elements. A plurality of performance metrics related to handover procedures in the identified session segments are calculated and stored. An interactive graphical representation of the stored performance metrics is rendered to a user via a graphical user interface.