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MACHINE-LEARNING AND DEEP-LEARNING TECHNIQUES FOR PREDICTIVE TICKETING IN INFORMATION TECHNOLOGY SYSTEMS
MACHINE-LEARNING AND DEEP-LEARNING TECHNIQUES FOR PREDICTIVE TICKETING IN INFORMATION TECHNOLOGY SYSTEMS
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机译:信息技术系统中的预测性机器学习和深度学习技术
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摘要
A system and method for predictive ticketing in information technology (IT) systems. The method includes extracting a plurality of features from monitoring data related to an IT system, wherein the plurality of features includes at least one incident parameter, wherein the monitoring data includes machine-generated textual data; applying a machine learning model to the extracted plurality of features, wherein the machine learning model is configured to output a suitable insight for an incident represented by the at least one incident parameter, wherein the suitable insight is selected from among a plurality of historical insights; and generating a predictive ticket based on the suitable insight, wherein the predictive ticket includes a textual description of an expected future symptom in the IT system.
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