SYSTEMS AND METHODS OF ANALYZING USER RESPONSES TO INQUIRIES TO DIAGNOSE AND MITIGATE REPORTED PERFORMANCE ISSUES ON A CLIENT DEVICE

摘要

A system analyzes descriptions of performance issues that are submitted responsive to inquiries to expediently diagnose and mitigate performance issues. In implementation, inquiries associated with features of an application are exposed at client device. Then, user responses to the inquiries are provided to relief evaluators that analyze the user responses to diagnose reported performance issues. The relief evaluators include diagnostic packages that diagnose predetermined performance issues by analyzing individual user responses to particular inquiries. The relief evaluators also include relief packages that mitigate the predetermined performance issues. A relief package may mitigate the predetermined performance issue by displaying a message that informs the user how to adjust the system state to prevent the reported performance issue “symptom” from reoccurring. Additionally, or alternatively, a relief package may mitigate the performance issue by automatically adjusting the system state to prevent the reported performance issue “symptom” from reoccurring.