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ALERTING, DIAGNOSING, AND TRANSMITTING COMPUTER ISSUES TO A TECHNICAL RESOURCE IN RESPONSE TO A DEDICATED PHYSICAL BUTTON OR TRIGGER
ALERTING, DIAGNOSING, AND TRANSMITTING COMPUTER ISSUES TO A TECHNICAL RESOURCE IN RESPONSE TO A DEDICATED PHYSICAL BUTTON OR TRIGGER
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机译:响应于专用物理按钮或触发器,对技术资源进行报警,诊断和传输计算机问题
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摘要
Systems, methods, and software for providing a dedicated physical user input device to trigger collection and curation of real-time data and submission to a technical resource. Computer usage data and system diagnostic data from a computing device is monitored and collected during use by an end user. Upon detecting the press of a dedicated physical button connected to the computing device, additional information regarding the issue is collected from the end user while additional system diagnostic data about the computing device at a time of occurrence of the issue is collected. The collected information and data is then curated by the computing device in regard to the issue and transmitted to a remote server for access by a technical resource.
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