CASE MANAGEMENT PROGRAM MEDIUM WITH THE PROGRAM CASE MANAGEMENT PROCESSING DEVICE AND CASE MANAGEMENT SYSTEM

摘要

The present invention relates to an event management program, a medium storing the program, an event management processing apparatus and an event management system, and more specifically, from a process-oriented viewpoint as well as an event-oriented viewpoint in processing and managing the received event. It is related to programs, media, processing devices and systems that allow the entire process progress process to be understood at a glance. The event management program of the present invention is a program executed on a computer device to process an incident management task, and functions to include a case management processing unit and a procedure management processing unit on a computer, wherein the event management processing unit is an event list setting unit on display means , Function to output the event list display unit, event-linked bibliographic display unit, request the condition if there is a condition input from the user through the event list setting unit, and request the initial condition to the DB server if there is no input condition A function of receiving data about the response and storing it in a memory, and outputting some columns of information on the data related to the event on the event list display unit. When an event occurs because a specific value is specified by the user in the event list display unit, The bibliography of the event associated with the specific value is extracted from the data related to the event to realize the function of displaying the bibliography linked to the event, and the procedure management processing unit interlocks the procedure list setting unit, the procedure list display unit, and the procedure with the display means The function to output the bibliographic information display unit, if there is a condition input from the user through the above procedure list setting unit), and if there is no input condition, request the initial condition from the DB server, and provide data on the procedure and A function of storing data related to the event associated with and in the memory and outputting some columns of data related to the procedure and data related to the event to the procedure list display unit, and a specific value is specified by the user in the procedure list display unit When an event occurs, the bibliography of the event associated with the specific value is extracted from the data related to the procedure and the data related to the event, and is stored in the medium to realize a function of outputting the bibliographic information to the procedure linked display. Shall be The computer-readable medium recording the program of the present invention is characterized by recording the program. The event management device of the present invention is characterized by realizing a function by the above program. The event management system of the present invention is an event management system including one or more servers including a DB server to transmit code and data executed in a browser at the request of a user through the Internet, and is characterized by executing a function of the program Is done. The event management program of the present invention, the medium storing the program, the event management processing device, and the event management system do not access the procedure of the event through event data, but the procedure according to the flow of the procedure for the entire event. It has the advantage that it can be checked and managed separately, and it is possible to manage the current status of procedures for all events within a set time or at a glance.