An autonomous vehicle (AV) fleet management system includes a communications interface, one or more processors, and a memory that stores instructions that cause the processors to receive, a request for a ride using an AV from a wireless communication device of a user. The request may include a pick-up location of the user. The instructions also cause the processors to identify demographic information related to the user, determine a vulnerability score and a priority of the user based at least in part on the demographic information, and receive location information from a plurality of AVs in a fleet of AVs. The instructions further cause the processors to identify a particular AV from the fleet of AVs based at least in part on the vulnerability score, the priority, the pick-up location of the user, and the location of the particular AV and cause the particular AV to pick-up the user.
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