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Analysis Of The Congruency Between Brand Personality With Self Image And Service Quality To Build Customer Satisfaction And Loyalty In Hotel Sector ud(A Case Study In D’season Hotel Surabaya)ud

机译：品牌个性与自我形象与服务质量在酒店部门建立顾客满意度和忠诚度的一致性分析 ud（以泗水D'季节酒店为例） ud

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Liza Nelloh; Alexander Fleming Goh; Johanes Abdi Mulia;
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年度 2012
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Analysis Of The Congruency Between Brand Personality With Self Image And Service Quality To Build Customer Satisfaction And Loyalty In Hotel Sector ud(A Case Study In D’season Hotel Surabaya)ud

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