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Betterment in Customer Service Indicating Improvement in Work Culture-A Case Study of United Bank of India (UBI)

机译：改善客户服务，改善工作文化 - 印度联合银行（UBI）案例研究

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Dr. Arunava Narayan Mukherjee;
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年度 2014
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1. Study The Customers’ Perception Towards Banking Services: A Research Report On Indian Public Sector Banks [J] . Acta Universitatis Danubius. Oeconomica . 2013,第5期

机译：研究客户对银行服务的看法：印度公共部门银行的研究报告
2. A comparative study of customer service level based on service marketing mix (7Ps) in selected public and private sector banks in Bhopal, MP, India, by using mystery shopping as a tool [J] . Satyendra Kumar, Trupti Samir Almoula International journal of financial services management . 2020,第3期

机译：基于服务营销组合（7PS）在印度议员，印度议员的私营部门银行的基于服务营销组合（7PS）的比较研究，使用神秘购物作为工具
3. Exploring the Effect of Electronic Banking Services on the Satisfaction Level of Maskan Bank’s Customers Using the Kano Model: A Case Study of the Customers of Maskan Bank Branches in Mashhad [J] . Dr Naushadul Haque Mullick, Mohammad Kafi International Journal of Engineering and Technology . 2020,第2期

机译：使用Kano Model探索电子银行服务对Maskan Bank客户客户满意度的影响 - 以Mashhad在Mastan Bank Bances顾客的案例研究
4. Design Improvements Done in Telematics System Towards Betterment of Services Offered to Fleet Customers [C] . Ramya Natarajan, Ganesan Swaminathan SAE World Congress and Exhibition . 2013

机译：在远程信息处理系统中完成改进，以改善为舰队客户提供的服务
5. Digital Banking Services, Customer Experience and Financial Performance in UK Banks [D] . Mbama, Cajetan Ikechukwu. 2018

机译：英国银行的数字银行服务，客户体验和财务绩效
6. Emotional Labour and Work-Family Conflict in Voice-to-Voice and Face-to-Face Customer Relations: A Multi-Group Study in Service Workers [O] . Federica Emanuel, Lara Colombo, Stefania Santoro, 2020

机译：情感劳动和工作 - 在语音与面对面的客户关系中的冲突：在服务工作者中的多群体学习
7. This study aims at examining the effects of electronic banking on banks profitability in Jordan. How banking sector finds itself before a new fact imposed by technology revolution and digits to change their work mechanisms from traditional means to electronic means and the challenges banks face as a result. Furthermore, this study investigates the reasons behinds providing electronic banking services through internet, their impact on banking services in general and banks profitability in particular. Risks and challenges involved are discussed Results and recommendations are included. Results revealed that electronic banking service has a negative effect on banks profitability on the short term. The importance of this study and the factors that make it unique is that, it discusses solely the topic of the effects of electronic banking on banks profitability, while most of other studies discuss the topic in general term. The findings of the study are the impact of electronic banking on banks profitability will be feature of the short run due to the capital investment by the banks on infrastructure and training but will be positive on the long run. [O] . Ahmad Z. Siam 2006

机译：这项研究旨在研究电子银行业务对约旦银行盈利能力的影响。在技术革命和数字技术将新的工作机制从传统手段转变为电子手段以及银行面临的挑战之前，银行业如何发现自己。此外，本研究调查了通过互联网提供电子银行服务背后的原因，它们对总体银行服务的影响，尤其是对银行盈利能力的影响。讨论了涉及的风险和挑战包括结果和建议。结果显示，电子银行服务在短期内对银行的盈利能力有负面影响。这项研究及其独特性的重要性在于，它仅讨论电子银行业务对银行盈利能力的影响这一主题，而其他大多数研究则从总体上讨论该主题。该研究的结果是，由于银行对基础设施和培训的资本投资，电子银行对银行盈利能力的影响将是短期的特征，但从长远来看将是积极的。

Betterment in Customer Service Indicating Improvement in Work Culture-A Case Study of United Bank of India (UBI)

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