An Intepretive Case Study in Con guration Management Systems

摘要

Several studies in the recent decade has shown that operator mistakes are the mostcommon cause of Internet service failures. Among these, miscon guration is the mostcommon one. Several con guration management systems exist to alleviate this problem.However, there is little or no amount of systematic analysis of research on said systems.Using data from ve case studies of di erent con guration management systems, we analyzedcore di erences and similarities in approaches to con guration management. We nd that Con guration Management Systems address either the problem of automatinginstallation and con guration, or that of analyzing and verifying con guration correctness.Qualitatively we nd that there is a relationship between these two approachesand the maturity level of software and services.