United Parcel Services: Delivering Packages and E-Commerce Solutions

摘要

This case study describes how UPS has successfully migrated from a bricks-andmortarenvironment to a clicks-and- mortar environment. It focuses on the development of an ITcapability that positioned UPS to aggressively pursue e-business opportunities. It then describesthe firm?s wide ranging e-business initiatives, which include providing UPS functionality invendor software packages, providing downloadable functionality on its website, and creating ande-Ventures group to seek out new business opportunities. The case addresses the challenge ofmoving quickly to provide e-business solutions while leveraging UPS? robust infrastructure.